Last updated 18 October 2026
If you have a complaint about SellCraz, an order, a seller, content on the platform, or how we handle your personal data, you can contact our grievance officer. This page is published under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023.
Grievance officer
Name: Vishal, Founder
Company: StudioCb Private Limited
Location: Ghaziabad, Uttar Pradesh, India
Email: sellcraz.app@gmail.com
Phone and WhatsApp: +91 82858 63029 (Mon to Sat, 10am to 7pm IST)
How to raise a complaint
Email the grievance officer with the subject "Grievance" and include your SellCraz handle, the order, show or profile involved, what happened, and any photos or screenshots. For a quick report about a live show or a user you can also use Report a problem in the app.
What happens next
- We acknowledge your complaint within 48 hours.
- We resolve it within one month of receiving it, and tell you what we decided and why.
- Requests to remove unlawful content are handled within the shorter timelines the IT Rules set.
If you are not satisfied
You can approach the consumer commission with jurisdiction under the Consumer Protection Act, 2019, the National Consumer Helpline (1915 or consumerhelpline.gov.in), or for personal data matters, the Data Protection Board of India.
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